Sports & Spinal Clinic

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03-9562-8933

Information for Your Visit

We look forward to seeing you at the Clayton Sports and Spinal Clinic. Here is some useful information that we hope will make your visit as carefree as possible.

What to expect at your appointment?

At your appointment your physiotherapist will take an accurate history of your problem. Following a detailed examination your physiotherapist will devise and implement the most effective treatment regime to address your problem. This may include mobilization or manipulation, stretching, massage and exercise.

What to bring to your appointment?

If you have had any tests or investigations it is often useful if you can bring these along to you first consultation. Although a doctors referral is not necessary, if you have been referred by your GP or specialist please bring the referral letter. You need to allow at least half an hour for your appointment.

What should I wear?

Generally your physiotherapist will take a detailed history and then conduct an examination. In some cases it may be necessary to remove some clothing to allow an accurate examination of your problem area. Appropriate loose comfortable clothing and/or shorts are a good choice.

How can I pay for the consultation?

All fees are payable at the time of the consultation. If you have private health insurance you can claim at the time through Hicaps. We accept cash, eftpos and creditcards.

What if I am running late or can’t attend?

Generally we try to run on time. If you are running late please phone and let us know. If you cannot attend your appointment we require 24hours notice or we may charge you for your consultation.

What do you do when you arrive?

If you are running on time simply take a seat and your physiotherapist will call you in to your appointment. If you have been waiting more than 15mins after your appointment time or are running late please ring the bell at reception.

What if I’m covered under Workcover, TAC, Comcare?

We treat patients under Workcover, Comcare and TAC. If you have an accepted claim, and in the case of TAC have exceeded your excess, your treatment costs can be billed directly to your compensable body. The fees charged for these services are as recommended by the governing bodies so generally there is no gap payment required. If you require further information you can click on the following links –

TAC http://www.tac.vic.gov.au/jsp/corporate/homepage/home.jsp

Workcover http://www.workcover.vic.gov.au/wps/wcm/connect/WorkSafe

Comcare http://www.comcare.gov.au/

Do you offer after hours appointments?

We understand that sometimes you may not be able to attend in normal clinic hours. Our practice offers an afterhours weekday service between 6.00pm and 8.00pm giving you the freedom to choose an appointment that suits your lifestyle. Please note a small after hours surcharge applies to these visits.

Do you open weekends?

We offer appointments on Saturday mornings between 9.00am and 12.00pm. An afterhours surcharge applies for Saturday morning appointments.

Is Physiotherapy covered by Medicare?

In some circumstances you can claim up to 5 services bulk billed under Medicare with no gap. You require a referral under a Chronic Disease Management Plan from your doctor. There are strict guidelines to CDM referral and you generally require a documented chronic illness or disability. If you feel you may qualify please contact your GP for referral or click on the following link for further information. Providing you attend during business hours, these visits are bulk billed to Medicare. If you attend afterhours (i.e. 6pm onwards or Saturday mornings), we are unable to bulk bill and a gap fee will apply.

  http://www.health.gov.au/epc

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